Q1: Are you a real bag factory or trading company?

A: We are a direct manufacturer based in Xiamen, running since 1999. We have our own production lines, in‑house QC team, and passed SEDEX 4.0 audit. You are welcome for factory visits or live‑video tours to check our workshop directly

Q2: What's your MOQ for custom backpacks & sport bags?

A: Standard MOQ is 300 pcs per color‑style for OEM orders. If you use our existing fabrics and hardware, we can lower it a bit. Stock‑model small orders are also welcome, just send us your target quantity for discussion.

Q3: What payment terms do you work with?

A: Our regular rule is 30% deposit to kick‑off production, 70% balance against B/L copy. 

Q4: How long for sampling and bulk production?

A: Sample making takes 7‑12 working days after we get your tech‑pack / reference. Once pre‑production sample gets confirmed, bulk run needs 45‑60 days, depends on order size and material availability. Peak seasons may add a few extra days.

Q5: What shipping options can you offer?

A: We work with sea freight, air freight and express courier. Mostly we quote FOB Xiamen port. You can use your own forwarder, or let us arrange shipping for you. Please note import duties & local taxes are on buyer's sidesmartsaker....

Q6: Can we do third‑party pre‑shipment inspection?

A: Sure, totally okay. You can send your own inspector or hire SGS / Intertek to check goods at our factory. Our internal QC follows AQL 2.5 standard and we share photos & videos before you settle final balance.

Q7: Can you handle material & compliance tests for EU markets?

A: Yes. We support REACH, 7P and other required lab tests. You can assign the test lab, or we arrange testing. Test fees will be quoted separately based on your requirements.

Q8: What happens if I find defective bags after receiving goods?

A: Please send clear photos/videos within 30 days after goods arrival. We only take responsibility for manufacturing‑caused defects, not damage from wrong usage or bad transport. We will work out solutions: partial refund, or add replacement units in your next order.

Q9: Can we make changes after bulk production starts?

A: Better lock all details on pre‑production sample. Once mass‑production has started, changes to fabric, logo or structure will cause extra cost and delay. If you need adjustments, contact us ASAP before cutting materials.

Q10: What is your after‑sales support?

A: We keep tracking your order till goods leave our factory. If you have questions about packing, spare parts, re‑order adjustment, our sales reply within 24 working hours. We do not offer full return for finished bulk goods, but we try our best to solve valid quality issues fairly.